I already had custom settings but I made some alterations and it’s still not working. It’ll say that my EA account is linked and that I need to restart the game then I’ll get a pop up saying “Connection Failed” even though I’m connected to the internet and the whole game just restarts.
@TheeDollJadeHave you checked your Xbox is up to date by checking for an update? I'll take an image of my settings for you when I'm on my console.
You could also restart your router and remove and then link it again to your console.
Edit: I checked the steps I posted earlier and mine looks like the attached image. In Account Communication and Multiplayer it looks like the 2nd attachment. I'm also attaching some connection troubleshooting tips too.
https://help.ea.com/en/help/faq/problems-playing-online/
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
