Forum Discussion

AshleaNM-_-'s avatar
AshleaNM-_-
6 years ago

Re: Why does the game keep freezing on PS4

Its almost 2020 and I'm STILL having freezing problems on PS4. I literally stopped playing the game for 5 MONTHS because I couldn't stand how bad it is. I genuinely hope EA fixes this game at SOME POI...
playstation
xbox
PoptartJuniper's avatar
PoptartJuniper
Hero (Retired)
6 years ago

@AshleaNM-_-  Does this lag and freezing happen for all households or only one? Does the freezing and ai delay issues persist in a brand new save?

AshleaNM-_-'s avatar
AshleaNM-_-
6 years ago
@PoptartJuniper I recently started playing again. The first household i tried out was 4 sims (1 of which was a dog if that changes anything at all) in a medium sized house with a lot of decor. It was SO bad with that household so I gave up and made a single sim in a super basic house with only the bare necessities. The same thing happened with all the stuttering and lag. So I restarted the game and made a new save with a couple in a starter house, again with only the basics and it worked fine for maybe 10 minutes before that started failing as well. It does get much worse with "bigger" families/houses but even without, it's roughhhhh. I understand when it's like that on my PC(that can't even run Google chrome without freezing) but on my console it just bugs me to no end.
  • PoptartJuniper's avatar
    PoptartJuniper
    Hero (Retired)
    6 years ago

    @AshleaNM-_-  Can you please check to see that your console and game is completely up to date. Please check manually, the auto update on PS4 is not always reliable. 

    Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    Make sure your Console system software is up to date. PS4 has had two updates in December

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation 4.
      • PoptartJuniper's avatar
        PoptartJuniper
        Hero (Retired)
        6 years ago

        @AshleaNM-_-  Great! Have you fully shut down your console recently? Powered it off completely for several minutes or even the night? Several minutes is plenty but I power mine down at night every few days. 

        Is your console getting enough ventilation? Is it getting too hot?

        Is your hard drive very full? Clearing some space can help all your games. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,582 PostsLatest Activity: 19 minutes ago