[READ FIRST] Console Troubleshooting Guide and Known Issues (Patch 2.11)

DLC issues

My DLC is showing as unowned or has gone missing in-game!

Please be sure your DLC is fully installed to your console with the following steps:

Xbox:

• Highlight The Sims on the dashboard
• Press the Menu button on the controller
• Select "Manage Games and Add-ons" 
• You should see an option here to "Install" your DLC

PlayStation:

• Restore the licenses on your console 
• Go to your Game Library 
• Scroll to Your Collection
• Select The Sims 4
• Scroll down to Add-Ons and locate your DLC here
• Select the DLC in this list and select Install
• When the download finishes, let your new content install and restart The Sims

I own expansions on physical disks, but cannot play them all at the same time!

Currently you can not use two different disks concurrently to play any DLC or expansions. If you put one disk in, the other disk content will not appear.

• Start a new save for the new DLC disk and play a game just for that DLC. You can transfer Sims to the new game using the library.
• Request a refund from the retailer you purchased the second disk from and purchase it digitally through your console if you want to use both at once.

I can't find Cats and Dogs in the Store not bundled! Can I purchase just Cats and Dogs DLC? 

Cats and Dogs in the Xbox/PlayStation Store is currently bundled with My First Pets Stuff, the cost of this bundle is the same as purchasing Cats and Dogs DLC on it's own.

• If you already own Cats and Dogs, you only need to purchase the My First Pets Stuff pack.
• If you already own Cats and Dogs, and only wish to buy My First Pets, you can add the Cats and Dogs bundle with My First Pets to your cart, and only be charged for My First Pets at checkout.
• If this is your first time buying Cats and Dogs, you will automatically get My First Pets Stuff in addition to Cats and Dogs.

Can I transfer my DLC from PC to console, or from console to PC?

Any DLC purchased from one platform is not transferrable to another, i.e. you cannot transfer DLC between Xbox to PlayStation, from EA app to Xbox.