Forum Discussion
EA_mplsnow
Community Manager
4 days agoHey CraftyCreates,
If you haven't already, can you check under Marketplace > My Collection > Pack Selection to see whether the pack is activated or not? If it says 'deactivated,' you'll need to select the pack and click 'Confirm' to reactivate it.
Let us know what you're seeing, thanks!
CraftyCreates
4 days agoSeasoned Newcomer
Mines say active
- EA_mplsnow20 hours ago
Community Manager
CraftyCreates Thanks for the update! Can you try deactivating the pack, power cycling your console, and confirm whether City Living is properly installed:
- Highlight The Sims on the dashboard
- Press the Menu button on the controller
- Select "Manage Games and Add-ons"
- You should see an option here to "Install" your DLC
Afterward, please reactivate the pack in Marketplace and let us know if the world appears then.