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stepry's avatar
stepry
Seasoned Newcomer
6 hours ago

Xbox wont Sync and save issues after update

I started playing Sims 4 again on my xbox series x at start of August this year after taking a couple of years away from game. The game wouldn't sync to the cloud and I lost all my save files because the game wouldnt losd at all.  So I started again, wiped my local saves and uploaded Sims 4 I'd uploaded to gallery.

I've been playing that last few weeks over August, but the game still has the message it won't sync during loading game so I play offline.

The game dud an update yesterday 25th August after which, when I loaded game, during saving the game said there wasn't enough memory on my xbox so I needed to delete other games to make room, also error code 22 came up on screen and I got booted out of Sims household I was playing.

Just to note my xbox still has half its memory storage and I received a similar message at start of month before deleting my local files the first time. So my xbox memory shouldn't be an issue.

I had the forsite to upload my current households and lots to the gallery so I havent lost them and I've deleted my local save files again.

 

The big issue is the game won't sync to the cloud. My Internet connection is fast so again that shouldn't be an issue.

Is there any way this syncing issue can be resolved? And please be aware updates to the game seem to break my xbox save files, so it think I've got no space when I had plenty.

my Sims 4 profile name is Stepry and my xbox profile name is Step24.

Can you please help to resolve these issues?

 

 

 

crashing
xbox

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey there stepry​ 

    If your Xbox isn't able to sync your data from the cloud, that typically indicates that you have a poor connection to the Xbox network. You can try the steps in the article here to improve that connection, and if you're still having issues after trying this, I'd recommend getting in contact with Xbox support directly so they can look into this further with you. 

  • stepry's avatar
    stepry
    Seasoned Newcomer
    26 minutes ago

    Thanks for response. I will do that. I will say I don't have any issues connecting to any of my other games.

  • stepry's avatar
    stepry
    Seasoned Newcomer
    23 minutes ago

    Also can you help with the issue that the game no longer saves after updating?

  • stepry's avatar
    stepry
    Seasoned Newcomer
    7 minutes ago

    Hi, having checked my system storage and I've used 46.3%. After checking the system with xbox support all indication is the issues lie with the Sims 4 game not my console.  My console connectivity is very good. So that suggests the EA connection is more then likely the issue. Could that be escalated as a possible issue please?

    Also my saves have corrupted twice after updates now. Can that please be logged?

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