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JoannaSwi's avatar
JoannaSwi
Rising Newcomer
7 months ago

Save file is GONE :(

Hello,  I understand how this game is extremely buggy and it’s not the first time whole save files have gone missing, but is there any way I can retrieve my file? I sound like a loser but I have been playing on this one save file for over two years and it has a ton of extremely detailed and realistic buildings and households that are irreplaceable.

Im not the type of person who would download mods or other creator content. I simply loaded up my game casually and it is completely wiped. No save files. No autosaves. Nothing. I tried restarting my game several times but still nothing is showing up. I play on xbox so im not sure if I can look into the files any deeper.

If I cant get this save file back i'm so done with this broken game.

Thank you.

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hello JoannaSwi 

    You can try restoring your saves from your cloud save data on your console. If you were playing offline, your game saves wouldn't resync from the cloud. If the save files aren't available in your cloud, I'm afraid we wouldn't be able to restore them. 

  • JoannaSwi's avatar
    JoannaSwi
    Rising Newcomer
    7 months ago

    Thank you for responding!!!! How would I be able to access my cloud save data? I looked through every option on xbox and in game, but there's no mention of the cloud. Do I delete and re install the game in hopes it would ask me to load data from the cloud?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    JoannaSwi 

    As long as you're connected to the Xbox Live network, your save content will be automatically stored in the cloud. 

    Under Manage Game & Add-Ons in your Xbox settings, you'll see the saved data for your games there.

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