Sims 4 game crashes when saving and all progress is lost everytime on Xbox one

I have the sims 4 with city living, get together, get to work, cats and dogs, seasons, parenthood, dine out, jungle adventure, cool kitchen stuff, spooky stuff, and toddler stuff. I really enjoy the game, but unfortunately I can not save my progress. Everytime I go to save the game it crashes on me. I’ve tried to auto save the game by going to manage worlds, but there too it would crash and I’d only have a 25% chance of it actually auto saving. I’ve tried the troubleshoot options they have given me, but still no success in saving. I’ve tried to reach out to EA, but they put me on hold for technical support for over an hour and a half and still no feedback. Can someone please help with this issue because I’d really like to buy more packs and continue playing the game but I just can’t if this isn’t resolved, the game has just become unplayable.