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daffydodgers's avatar
daffydodgers
2 years ago
Solved

Sims 4 kicking me to manage worlds after i select play my sims (PS4)

hi! i have sims 4 on my playstation and it does not let me play my sims. it used to work perfectly fine up until i had to do a fire drill. unfortunately every time i select to play my sims, it immedi...
playstation
xbox
  • daffydodgers's avatar
    daffydodgers
    2 years ago

    i solved it! basically i had to just upload all the sims and houses to the gallery and make a new world and just do it from there. it took me a couple of hours but i think it worked and is working fine. thank you!

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@daffydodgers 

Thank you for these details! Let's try the following to clear up this issue for you:

  • Try a full power-cycle on your console and router/modem
  • Check that your EA account and PSN ID are properly linked together 
  • Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
  • Restore the Licenses on your console

  • Make sure your console system software is up to date 

    • Select Settings at the top of the PlayStation home screen
    • Choose "System Software Update" and allow any system updates to install
    • Reboot your PlayStation
  • Check that your game is fully updated:
    • Go to the PlayStation home screen
    • Highlight the game you're playing and press the Options button on your controller
    • Select "Check For Update" and install any updates that are available
    • Restart the Console completely

If these steps don't help, please test a brand new save file and let me know if the issue persists there as well. 

daffydodgers's avatar
daffydodgers
2 years ago

i solved it! basically i had to just upload all the sims and houses to the gallery and make a new world and just do it from there. it took me a couple of hours but i think it worked and is working fine. thank you!

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