Mine is doing the same thing, i tried to uninstall the game and went to redownload it and found it there but it doesn't give me the option to install it just to buy it.
EA StaffDid you buy the game in the Xbox Store or was it granted by EA Access?
If you bought the game, are you using the same account that you used to buy it when trying to download it?
If you got it via EA Access, do you still have an active subscription to EA Access?
Thanks!
I'm having a similar issue. I just recently got EA Access and Sims 4 is not showing up in vault.
@SimGuruIcarus wrote:Did you buy the game in the Xbox Store or was it granted by EA Access?
If you bought the game, are you using the same account that you used to buy it when trying to download it?
If you got it via EA Access, do you still have an active subscription to EA Access?
Thanks!
Do you work for EA? If so, then you should know that you all removed this game from EA Access vault in the new app that became effective Jan 15, 2019 but continue to still 'FALSELY ADVERTISE' it as part of the EA Access.
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