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e761a4c6a01acd4's avatar
e761a4c6a01acd4
2 years ago
Solved

Sims 4 (PS4] Cats and dogs dlc disc bundle has stopped working

I have played this disc this morning with all my digital downloads working as well as the disc bundled cats and dogs, now cats and dogs is no longer working and I don't know why. I've looked at my i...
playstation
xbox
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @e761a4c6a01acd4d 

    Please try the following steps to clear this issue up:

    1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

    2. Restore your licenses with the steps here. 

    3. Make sure your game is up to date. 

    • Go to the PlayStation home screen. 
    • Highlight the game you're playing and press the Options button on your controller.
    • Select "Check For Update" and install any updates that are available.
    • Restart the Console completely.

    4.  Make sure your console system software is up to date. 

    • Select Settings at the top of the PlayStation home screen.
    • Choose "System Software Update" and allow any system updates to install.
    • Reboot your PlayStation.
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there @e761a4c6a01acd4d 

Please try the following steps to clear this issue up:

1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

2. Restore your licenses with the steps here. 

3. Make sure your game is up to date. 

  • Go to the PlayStation home screen. 
  • Highlight the game you're playing and press the Options button on your controller.
  • Select "Check For Update" and install any updates that are available.
  • Restart the Console completely.

4.  Make sure your console system software is up to date. 

  • Select Settings at the top of the PlayStation home screen.
  • Choose "System Software Update" and allow any system updates to install.
  • Reboot your PlayStation.
andray0001's avatar
andray0001
5 months ago

The resolution you keep providing does not work. I have restored license, uninstalled and reinstalled, Iuse the disc when playing and NOTHING WORKS. I cannot play with the Cats and Dogs. Has this issue be resolved at all?

  • emidelic's avatar
    emidelic
    Newcomer
    11 hours ago

    I’m having the same issue. I assume something happened when Sims 4 became a free base game. That’s when I started having issues with it. Can we get a fix for this please?! 

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