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XxLover23xX's avatar
6 years ago
Solved

Sims 4 toddler pack

When I purchased the Sims 4 toddler pack my Xbox one says it’s installed but when you go on the game it says download to use how do I fix that?

  • Sul Sul, @XxLover23xX.

    If you're still having difficulty accessing your Packs, let's try some troubleshooting.

    After installing a pack, the troubleshooting steps are:

    • PS4-only: Confirm that the console shows the pack as INSTALLED and not “READY TO INSTALL” under Manage Game & add-ons
    • If the pack isn’t there, download it and restart The Sims 4
    • If the pack is installed
      • Quit The Sims 4 and restart the game
    • If it still doesn’t show up
      • Press and hold the power button on the front of the Xbox One until it turns off
      • Wait 30 seconds and turn on the console again (cold boot)
      • Launch The Sims 4
    • If it STILL doesn’t show up
      • Press and hold the power button on the front of the Xbox One until it turns off
      • Unplug the Xbox One from power
      • Wait 30 seconds, plug it back in and turn on the console again
      • Launch The Sims 4

    Please let me know how it goes for you.

    Arrenai 🐱


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2 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul Sul, @XxLover23xX.

    If you're still having difficulty accessing your Packs, let's try some troubleshooting.

    After installing a pack, the troubleshooting steps are:

    • PS4-only: Confirm that the console shows the pack as INSTALLED and not “READY TO INSTALL” under Manage Game & add-ons
    • If the pack isn’t there, download it and restart The Sims 4
    • If the pack is installed
      • Quit The Sims 4 and restart the game
    • If it still doesn’t show up
      • Press and hold the power button on the front of the Xbox One until it turns off
      • Wait 30 seconds and turn on the console again (cold boot)
      • Launch The Sims 4
    • If it STILL doesn’t show up
      • Press and hold the power button on the front of the Xbox One until it turns off
      • Unplug the Xbox One from power
      • Wait 30 seconds, plug it back in and turn on the console again
      • Launch The Sims 4

    Please let me know how it goes for you.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul Sul! I'm just checking in. Were you able to give the steps I listed a try yet?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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