Sleepover Sleepwear unavailable - PlayStation

EA's super unhelpful response:

Aabhaar (02/03/2023, 20:04:49): Thank you so much for waiting on me, I have investigated this with our concerned team and as PSN is completely a different platform and due to recent updates on the console I'm unable to confirm the exact steps, and my tools are for EA app/ Origin and as this is based on console to help you claim the sleepwear I request you to please contact the PSN support as they have access of your account and can help you locate the kit - https://www.playstation.com/en-us/support/

This dude was nice, but seriously.  I'm paying for an EA Play subscription and you can't help me? 

Edit: I clicked that link. PSN support is available during business hours only in Australia. I work business hours.