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MsMaeve92's avatar
MsMaeve92
Seasoned Ace
3 years ago

Sleepover Sleepwear unavailable - PlayStation

I am having the same issue via PlayStation. 
playstation
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @MsMaeve92 & @kiwimaggie,

For this error code, please try the steps here to clear this up so you can claim this content. 

MsMaeve92's avatar
MsMaeve92
Seasoned Ace
3 years ago

@EA_Solaire The issue still stands, even after the suggested steps.

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    3 years ago
    Hey all,

    Can you try setting your PS5 as your home console please and let us know if that resolves this?

    This is found in Settings > Users and Accounts > Other > Console Sharing and Offline Play > Enable

    Thanks!
    • MsMaeve92's avatar
      MsMaeve92
      Seasoned Ace
      3 years ago

      @EA_Cade Already set. The pack is still inaccessible.

      • EA_Cade's avatar
        EA_Cade
        Icon for The Sims Team rankThe Sims Team
        3 years ago
        Hi @MsMaeve92,

        Thanks. And just to confirm, you see an active EA play membership on your profile?
    • kiwimaggie's avatar
      kiwimaggie
      3 years ago

      Hi, I've tried all the suggested steps and still can't access this pack 

      • MsMaeve92's avatar
        MsMaeve92
        Seasoned Ace
        3 years ago

        @kiwimaggie @EA_Cade said that the issue has been escalated up the chain and that they'll post any updates here.

        I doubt anything will be said today (03/03/2023) as all hands are on deck for the Growing Together Offical Livestream.

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