I’m having a similar problem on PS4, I purchased the city living bundle that includes vampires and vintage glamour stuff (although I already had vintage glamour but it worked out cheaper than buying vampires and city living separate anyway), city living installed no problem and of course vintage glamour was already installed but when in game vampire stuff doesn’t show up, it has the icon to say that I own it and when clicked on says I already own the pack. I can’t download it from the store as it says I already own it but none of the content is coming up in game as when I try to go to forgotten hollow it tells me I have not installed the pack. Sorry for the long explanation but I would really like to play the vampires pack and have already restarted he console multiple times.