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schnelleGazelle's avatar
2 years ago
Solved

The Sims 4 won't accept my Public ID

I've just downloaded The Sims 4 on my PS4 and after entering my public ID, it says that there is a restricted word in it, how do I fix this, since it is my public ID name or do I have to change my pu...
  • EA_Solaire's avatar
    2 years ago

    Hey there @schnelleGazelle,

    This error message usually means the name you're trying to use has already taken by another EA account user, or because the security filter has flagged the name as inappropriate. 

    In these cases, the live support team wouldn't be able to remove the name from another account, or manually force the name update through to get it passed our security filter either. I'd recommend trying a variation of that username to get something close to the name you were entering.

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