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I am having troubles with my PS4 gallery not showing up at all. I have linked my EA Account, have all the right options selected, reset the game, and updated to the most current game version. My gallery is still not showing.
Do you have an underage account?
Are you logged in to more than one console, or is your account being used on the PC?
Have you reset your modem and router?
Can you try logging in to the gallery website https://www.ea.com/games/the-sims/the-sims-4/pc/gallery and seeing if you can log in and favorite or set lots or households to download? They will appear in your library on your console next time you log on if you have console access.
You can also go to https://www.ea.com/ to sign in and make sure all your stuff is linked using the website instead of doing it on your console.
There's also https://help.ea.com/en/ that has a lot of links and troubleshooting stuff for your account if necessary.
About The Sims 4 Technical Issues - Consoles
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