Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.23
What expansions, game packs, and stuff packs do you have installed? Vampire, City Living, University
Steps: How can we find the bug ourselves? All I do is simply open the library, and all the tabs on the top don't appear (Gallery, Profile, etc), and the only page it shows is my library (stuff I downloaded directly)
What happens when the bug occurs? I cannot access the Gallery, my Profile, nor my Favorites. I'm always stuck on the same tab, and the other tabs won't appear. I also cannot upload anything to the Gallery, and I cannot take off an upload, view other's uploads even when I attempt to click on their username (which it doesn't allow me to do), and the only options available are the delete and place lot.
What do you expect to see? I expect to see the tabs of the Gallery, Profile, and to be able to view my Favorites.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? No
So, yes, as noted before, the tabs for the library do not appear.
Some notes to add:
• Yes, my age is above 13 (It's connected to my mother's account, and even if it wasn't, I am 16.)
• No, I have not tried to download anything (not that I am able to).
• Yes, I have access to internet. The gallery and all its tabs were working perfectly fine previously (It has been about a week)
• Yes, I have asked a friend that also owns Sims 4 on PS4 if they have had this same issue, and they reported otherwise.
• No, I haven't, or hadn't, changed any of my settings beforehand. Also, there isn't an option of online notifications or whatnot, according to some sources that I tried to reach out to.
I also have an image to show that the gallery was working previously. The working gallery image was on 3/8/2020.
If anyone can help, it'd be much appreciated! I'd love to get back to uploading soon!
(Also, to add, nothing else in my game is wrong. Everything else besides the Library is working as usual.)