Forum Discussion

anneeessa's avatar
2 years ago
Solved

Unable to Access Purchased Sims 4 Packs on PC After Switching from Xbox

I've been playing The Sims 4 on my Xbox and have purchased several packs and kits there. I was able to access these packs and kits on my Xbox without any issues. Recently, I switched to playing on my MacBook, but I'm unable to access any of my purchased packs on the PC. Despite logging into my EA account and seeing all my content linked, I'm having trouble accessing it on my MacBook. I really want to play with these packs on my PC. Can someone help me resolve this issue?

  • Hello @anneeessa 

    As Xbox and the EA app use separate stores, any DLC purchased from one platform would not transfer to another, even if your accounts are properly linked. To play those packs on your Mac, you'd need to purchase them separately. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @anneeessa 

    As Xbox and the EA app use separate stores, any DLC purchased from one platform would not transfer to another, even if your accounts are properly linked. To play those packs on your Mac, you'd need to purchase them separately. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,701 PostsLatest Activity: 29 minutes ago