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EA_Solaire
Community Manager
7 days agoHeya VotableAsh82
It looks like your gamertag is currently linked to a disabled EA account- you'd need to reach back out to live support and have them take a look and get you logged back in.
Please submit a new help request from the site here so live support can take another look with you.
About The Sims 4 Technical Issues - Consoles
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