Why am I getting game data incomplete on PS5?

I’m having the same issue on my sims game it’s say City Living needs to be downloaded to use but dlc it says it installed. And all know is my other add ons are installed completely 

Where do i even see a date? I couldn't find one anywhere. 

Also, does that mean that if I actually purchase the packs, I'll get them back?

Someone who purchased these packs had the same issue though, so how would you explain that? They un-installed and reinstalled twice and that fixed it. I tried the same and that did not fix it for city living. 

Im guessing that means we have to buy it, but I don't understand completely because someone who purchased it had the same issue. They got it fixed after reinstalling but that still doesn't explain how they had the same issue as us. Maybe it was just a nationwide glitch for those who had it free and those who purchased it.

Hi Theitalianway16 

Okay, try this; 
Shut down the console (Not sleep mode!) Disconnect the PlayStation from the Power and Internet. Wait five minutes. Then reconnect the console to the power and Internet. Start the PlayStation and the game. 
I hope this helps. 
If you bought the pack.