EA Staff (Retired)Sul sul, @mommie2hottie and @Mybubbles1214,
I'm sorry to hear you are crashing back out of the save file. If your saves are backed up in the cloud, one option may be to delete your local save from your hard drive storage, and try to restore the save from the cloud to see if that improves performance and allows you to access your lot again. Please note, however, that if you delete the local content without verifying the cloud save is there, then you may lose your save.
For more information on cloud saves, please check out the Xbox One cloud save FAQ: https://support.xbox.com/en-US/games/game-setup/cloud-game-saves-faq
Please let me know how it goes.
Arrenai 🐱
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Unfortunately that didn't work. It is very frustrating. I can not play the game at all. When I travel, when I save, when I go into change a sim, anything it will crash.
EA Staff (Retired)Sul sul, @mommie2hottie.
That's no good. Hmm, let's try some additional troubleshooting. The first step would be to try clearing your Xbox One cache by power cycling your console.
Once you turn your Xbox One back on, the cache will be cleared and you'll be good to go there.
Other things to try are:
Please let me know how it goes.
Arrenai 🐱
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