[XB] Error Code 0x8027025a

@cozybunnyxo The XBox support site says that this code can be caused by the following: 

• There's a temporary problem with the Xbox service
• The application did not load in the time expected
• There's a sign-in issue with your profile

You can follow the page I linked above, but the recommendation is to shut down your console completely.

1. Press and hold the Xbox button on the console for at least 10 seconds until the console shuts down.

2. Unplug the power supply from the console. Wait for 3 minutes, then plug the power supply back in to the console.

3. Press the Xbox button on the wireless controller to turn on both the controller and the console.

Try making sure your XBox is set up as the home device for whatever account has purchased Sims 4 and then try launching the game offline.

@PoptartJuniperThanks. I've noticed this also started happening more often since they implemented this new "sims delivery" thing so I disabled it and it's been okay so far. I was hoping to avoid hard resets, etc wondering if it was a game issue since it only happens with Sims 4. It is my "home" xbox as well, but it also happens on the other xbox I own. It does launch after a few tries but it's hapoening way more often than it used to.

@PoptartJuniperIt seems to have been an issue for many people for quite some time but it's not happening only on the Sims 4, so I'm not sure what is causing this. As stated above, it appears okay once I disabled "sims delivery". Quick note about sims delivery: when it says on the menu that there is new content to be downloaded, I click to accept it then click the restart prompt, and this 100% of the time causes this error (took too long, etc) and I have to reboot again, sometimes a few times, which led me to believe this was a game issue. Although I was getting this error before sims delivery came to be, it's happening more often with it there. I'm not an expert but it might have something to do with the online feature as you mentioned. I have good connectivity but this could be the issue since sims delivery requires online access. We have internet though the main building complex ( not our own router) so even though it's fast and reliable, it may be the issue.

I'm having this issue too, have been for over a month now. I discovered the issue is 100% because of Sims Delivery on my Series X. I reset my console, tried everything under the sun (there is literally nothing recommended anywhere across the internet that worked), then finally just reinstalled sims. Worked perfectly fine UNTIL Delivery downloaded and installed in the background. I tested this a few times and it's the only thing that could be causing the problem since everything is fine before this happens. It sucks, I'd love to have fixes and more content... but I've spent WAY too much on DLC for this many issues ☹️

@hekatoraOh its worse for me now. It happens 100% of the time and rebooting doesn't help either. It does work if I start another game, quit that, then start Sims, it will load up no problem so now everytime I want to play the Sims , I boot up another game first. It's bizarre. Sims 4 is the only game this happens with ( hubby and I play lots of games) and no, it's not the memory space because this happened on my brand new Xbox series S with this being the only game installed at the time. I am suspecting this isn't just a generic xbox issue but some issue with the game and xbox working together.

And quick note: when playing the Sims and it says to restart for new "delivery" it never boots back up. All the time. I have to do the same thing I mentioned earlier. It's so annoying. 

Yes! It's the exact same problem for me. Every bit of the issue you're having, no joke. I thought it was just me, I looked everywhere and this was the only place I found someone having the same issue 😅 Phewww.

I'm having the same trouble and already tried all of the solutions  described above without success and it's keep happening.... It's frustrating especially after I had bought new DLC''s with this game. Thank you for sharing this, maybe it would help Maxis do something about it. By the way I'm playing in Portuguese, not English.

The only thing that seems to work for me, right now, is to force quit the game (you have to wait until it is completely closed and no longer shows the quit option in the console menu), then delete reserved data and re-open the game. It's exhausting to do, especially for months on end. I'm not comfortable even deleting the reserved data, personally.

It started happening to me when they began doing the Sims deliveries. I can never download them because they cause the console to say the game took too long to start, and deleting the reserved space removes the downloaded content. That's how I figured out it was the problem. No troubleshooting advice ever works for me aside from deleting that data.

Xbox says it's not the console having problems, and it only happens with Sims, so we're all basically stuck waiting for EA to fix it ☹️

Yes, after they added sims delivery is when this began happening to me as well.