I’m on Xbox One and I have the same problem. I understand that these things take time and it isn’t an easy thing to do.
Well, here it is almost a month later, and STILL those of us with Sims 4 Cats and Dogs and Sims 4 bundle that came on disc are unable to properly purchase just the My First Pet Stuff pack. Really no excuse for not having this fixed by now. Of course, I opened a support case with EA and they referred me to Microsoft, as they run the Xbox Store, and they referred me back to EA. Typical pass-the-buck with no help...
EA StaffHi @MiamiHeat2008 @FattedBoot612 ,
This issue is related to The Sims 4 Plus Cats & Dogs disc version, which is not allowing the purchase of the pack for disc owners properly.
Maxis has been working with Microsoft to resolve this and allow disc owners to purchase My First Pet Stuff.
This process is ongoing but we will keep you informed as we get updates.
Thanks,
-Mai
Still no updates? I’m still having the same issue....
Still nothing new? Any updates on this problem?
Anything, anything? Hello? What is status of this problem?
I cannot purchase my first pets stuff. I have cats and dogs on a disc but if I try purchase the bundle I still have to buy cars and dogs even though I have it. 😤 if anyone has any advice please reply thank you
@scxrlett3 I've moved your post to the XBox disc thread. Please see EA_Mai's Post Here.
