Forum Discussion

MoffGoff's avatar
MoffGoff
6 years ago
Solved

[XB1] Cursor moves by its self

Product: The Sims 4 Platform:Microsoft XBOX One Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? BA...
playstation
xbox
  • MoffGoff's avatar
    MoffGoff
    6 years ago

    So I updated it and it was still moving so I asked my boyfriend if I could use his controller and it worked fine. So seems the issue is my controller, which is annoying since I only got it a month or so ago 😔 I didn’t try his before because when I tried my elite controller it still didn’t work properly but my elite controller works perfectly fine, always has I just don’t use it because the audio port doesn’t work. 
    Seems like I have really bad luck with controllers😂

    Oh well, thank you anyways though for your help 😊

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@MoffGoff 

Very strange. Does it happen with other games as well? Have you checked to see if the firmware is up to date? You can check that by going to your Xbox Settings > Devices & Streaming > Accessories.

MoffGoff's avatar
MoffGoff
6 years ago

So I updated it and it was still moving so I asked my boyfriend if I could use his controller and it worked fine. So seems the issue is my controller, which is annoying since I only got it a month or so ago 😔 I didn’t try his before because when I tried my elite controller it still didn’t work properly but my elite controller works perfectly fine, always has I just don’t use it because the audio port doesn’t work. 
Seems like I have really bad luck with controllers😂

Oh well, thank you anyways though for your help 😊

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @MoffGoff 

    I'm glad to hear you figured out what the issue was. I've had my own fair share of controller issues over the years and this was one of them. You might be able to send your controller to Microsoft for repair. I've done that before and it was a really good experience. If you have any more issues, please reach out to us again. Thanks!

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,734 PostsLatest Activity: 6 days ago