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YearJuunior's avatar
10 months ago

Xbox: menus in live & build/buy mode keep disappearing

To start with: playing on xbox, so no mods or cc 😃 game is updated to latest update (Oct 2024)

several menus keep disappearing in the game:

Sometimes the event menus in top left corner. Both for e.g. holidays, yard sales, but also the grim reaper rewards activities.

There it sometimes helps to travel to another lot.

But sometimes also the bottom left menus disappear, both in live and b/b mode. Can’t see my household, can’t build or buy stuff.

When in live mode, no interaction pie menu shows either when e.g. clicking on an object or another sim.

The only thing that ”helps” with this is to restart the game. But I’m tired of restarting the game every couple of hours 😩

any tips?

2 Replies

  • @YearJuunior is your console also up to date and your online connection okay? The game version should be 2.0.2.2310. If so I'd next try reinstalling your game and content. Instructions are in the troubleshooting steps here as well as how to powercycle your console:

    https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

    If these steps make no difference I'd clear locally saved data from your console only. In Sims 4>Manage Game and Add-ons go to Saved Data. Pick the set of data next to your gamertag/username and be sure to only select delete from console. Then immediately load up the game and it will sync up with the cloud.

    For issues with the Reaper event if you are in and out of the game with your other issues you can lose your connection to your EA account. So I'm attaching an image of how your Game Options should look to auto reconnect. Also you need to have Online Social Features enabled and have your console online.

    Hope something here helps!

  • @YearJuunior Same here. Thought it was fixed after last patch and when Cozy Celebrations started but if started doing it again. I cleared locally saved data, a few "fixes" from Reddit and YT, it was fine for a couple of days then started doing it again. I now have to exit the game, clear locally saved data, and restart the game at least once every time I play now. EA pls fix!

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