Forum Discussion

darkangel1213's avatar
darkangel1213
Rising Newcomer
4 days ago

Xbox one gallery issues

Hi guys I need some help. Im by no means a sims 4 technical wizz especially when it comes to the xbox. My sister turned 13 in january and just created an ea account to play on xbox, she tried to go o...
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 days ago

Hi darkangel1213​ 

It sounds like she'll need to speak with the live support team to see if she's eligible to age up her EA account to a full adult account. Once she's aged up, she'll be able to access the Gallery normally. 

This isn't something we can check for over the forums as we don't have access to your account details, but you can contact live support here for help on this. 

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,704 PostsLatest Activity: 8 hours ago