[XB/PS] DLC pop-up stuck on screen

How do you do that? I play on PS5. Don’t you need have it connected to the internet to load the game up? Also, how do you get to your game without logging into your account.

Game purchase info window won't close after installing the pack on the main screen. I can still control the background but the window won't disappear until loading a new or previous game. It use to be able to be closed by hitting the B button but not anymore. XboxOne.

Im Having the same issue still. Haven’t heard back from EA yet. Reported several times here and Twitter.

If you have a problem to close the windors, you can connect the mouse and do it manually. This is how I workaround that issue.

Hi! My partner is currently having this problem, and I was wondering if you found the solution to this, although it’s on Xbox.

Console: Xbox

My partner has been getting this message every few minutes during game play, no matter what he’s doing. 

“New content has been installed, but it will not be available until the game is restarted. do you want to restart the game now? any unsaved data will be lost.”

The thing is, everything is installed and accessible. And we can’t figure out how to get rid of this pop up. The game is also up to date.

My issue is somewhat similar, the game pack screens appeared and wouldn't go away until I used the mouse and then I could press "X" but it keeps telling me I have Sims Delivery incoming. It almost seems random whether it will pop up. If I Clear Reserved Space the pride DLC is not there, but if I Clear Persistent Memory then it is there. Game won't load normally either way. I reinstalled the full game and it's still happening.

Xbox Series X. All packs