Forum Discussion

B0ssAngel's avatar
3 months ago
Solved

[XB/PS] DLC pop-up stuck on screen

I just purchased and installed new packs on my PS5, the new dlc info pops up and I can't back out of it without fully closing my game. None of the button commands work.

[CM Edit: Title update]

  • EA_Cade's avatar
    EA_Cade
    3 months ago
    Hi @B0ssAngel,

    Thanks so much, this is being investigated by the team now.

    Can you try navigating to the Resume/Play option while the menu is appearing?

24 Replies

  • ILN22's avatar
    ILN22
    2 months ago

    How do you do that? I play on PS5. Don’t you need have it connected to the internet to load the game up? Also, how do you get to your game without logging into your account.

  • Guess00789's avatar
    Guess00789
    Seasoned Rookie
    2 months ago

    Game purchase info window won't close after installing the pack on the main screen. I can still control the background but the window won't disappear until loading a new or previous game. It use to be able to be closed by hitting the B button but not anymore. XboxOne.

  • ILN22's avatar
    ILN22
    2 months ago

    Im Having the same issue still. Haven’t heard back from EA yet. Reported several times here and Twitter.

  • If you have a problem to close the windors, you can connect the mouse and do it manually. This is how I workaround that issue.

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