[XB/PS] DLC pop-up stuck on screen

The SDX screen pop up stuck on main menu without a way to exit out of it.Please fix asap.

I am on PS4 and having an issue with the welcome pop up cards popping up every time I log in. Unfortunately I can't get it off the loading screen. I can't see beyond it. I can't click it off. If I happen to click the option to create a new household the pop up card follows me to CAS and I can't see around it to do anything. 

I have noticed that every time it is a new one that I own. I am hoping that if I finally restart my game enough times it will be finished, although I am regretting buying so many packs and kits now.

Due to loading screens I have now spent 4 hours trying to to just start the game and that's just tonight.

Update: it's no longer on my screen. It was going in order of packs purchased.. 

Hi @0317199028 , I merged your message in here because your issue looks similar to B0ssAngel's. Are you also talking about the pop ups that come up after you bought a new pack?

video of issue

Yes when I press the back button it takes me to the home screen navigation behind the pop up. but the pop up stays on screen.

Just a note that this is happening on my Series X as well.

I just came back to The Sims after a very long period of time away. I cleared all my save data to have a fresh start and this had made the problem worse - as I own nearly all of the DLC packs.

- Hitting the B button allows me to navigate in the background but I cannot find a way to close the popup.

- It is indeed a different one each time, but it takes so long to open the game up from closing it that - as a previous user said - it's going to take a long time to get through these.

SOLUTION/WORKAROUND

I did just try plugging in a mouse - and when I do that, I get an 'X' on the top right corner of the notification box that wasn't there before. Using this, I can go through them and close them as I normally should be able to.

So I’m playing on PS5 and bought a bunch of packs. First start up game ran smooth. I close app and hop back on and this pop up won’t go away at the menu. It’s the popup that says welcome to "pack" and its details. I can control the background but it won’t go away till i actually choose a map to play on and when im in the world. Main menu and creation stays bugged. I’ve looked all over for a solution but can’t find one. I’ve deleted and cleared cache but after I close app it messes up again. And after clearing cache scenarios isn’t available. So I can’t even see the scenarios.

The main menu on my sims game is completely glitched. The packs introductions keep popping up as though I have just purchased them and they wiping go away. Each time I load my game, a new pack pops up. When I press the circle button on my controller, it does not go away and I can control my screen behind the pop up. I can see my screen moving and responding to my controller in the background. I play on a PS5 and I obviously don’t have any mods or CC. My game is updated, my console is updated, I restarted the console several times and I deleted and redownloaded the game already. The game is glitched.