801 error

I don't have any mods or cc, I've repaired the game and done what everyone in this forum has recommended, and my game still won't let my household load. I'm honestly at my wits end, I've tried everything from reddit and TikTok and nothing is working. is anyone else experiencing issues? does anyone have any tips or tricks to try?

I can't find the EA installer app to repair that so if anyone has tips on how to locate that I would appreciate it as well.

Ive tried repairing the game, resaving game, clearing cache, checking mods (even tho I have none) I've restarted the EA app and my computer, I've tried deleting files that might be causing random issues

I've never had a problem like this, so I'm really just lost atp. :/