can’t access game

for about a month now whenever i try to open sims4 it just says ‘too many computers have accessed this accounts version of [game name] recently. Please try again later.’ i have repaired the game i’ve deleted and redownloaded it nothing works because that message just keeps coming up. I’ve not been able to access sims 4 for about a month now. I have also tried to remove all other devices but the only device i play on is my macbook but i still deleted trusted devises on the EA website