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sims3luva345's avatar
sims3luva345
Rising Newcomer
17 days ago

EA app for Mac listed bought pack as unpurchased, accidentally bought twice

I bought The Sims 4 My Wedding Stories earlier today and upon going to download, had a button that said "Purchase", not "Download". I assumed the pack was unpurchased and bought it again. My order history has both orders, and obviously I can't own the pack twice. Impossible to talk to a human at support, so I am turning to the forums. Please help, even if I get a game pack of equal value rather than a refund I would like some form of ratification of this issue. If someone can even point me to opening a support case on Mac that would help tons. 

downloads
ea app
game packs

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    16 days ago

    sims3luva345  The only way to fix this is to talk to EA customer support, in a live chat.  Since you're not seeing the option, try a slightly different category of issue.  Alternately, open the help site in a private browser window and don't sign in.  Some categories allow you to proceed without an active login, and those tend to offer live chat.

    Keep in mind that support may be limited to nonexistent for the next couple days due to the holidays.  It's usually back by the 26th though.

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