EA app for Mac listed bought pack as unpurchased, accidentally bought twice

sims3luva345  The only way to fix this is to talk to EA customer support, in a live chat.  Since you're not seeing the option, try a slightly different category of issue.  Alternately, open the help site in a private browser window and don't sign in.  Some categories allow you to proceed without an active login, and those tend to offer live chat.

Keep in mind that support may be limited to nonexistent for the next couple days due to the holidays.  It's usually back by the 26th though.