Graphics Broken after Update

I play on my Mac btw 

Hello aidanspiker​ I would say, one thing that is worth doing is repairing the game first.
On EA app -> Library -> The Sims 4 -> Click on the 3 dots -> Repair.

After that, if you see no improvements, make a backup of the Sims 4 folder inside Documents and then delete the original.
This way, the game will reset and make a new one.
You can then restore the saves from the previous one manually.
This guide should help you backing up and resetting The Sims 4!

Keep us posted!

Hello, i tried repairing the game yesterday and nothing happened. I just tried deleting the folder and also nothing happened. Something that also could be worth note is when i open the game it starts in a smaller window and and then gets bigger which it didn’t do before the update. I did check that my resolution matches and it does. Should i try uninstalling and reinstalling the game? 

Thank you!! 

At this point, it's worth trying!
If you can, it would be great if you could share more about the graphics settings you are using.
You could also try enabling/disabling "uncompressed Sims textures" to see if you notice any difference.
"Edge smoothing" ON might also make things a bit better.

As for the smaller window, make sure you are not running the game with some launch options.
You can check in the game properties here:

Hello, this is what it looks like. Should i change any of this? What is product key should i delete it? I tried messing with the graphics and nothing changed. 

aidanspiker​ 

Moved your post to the Mac tech forum. There is no need to uninstall and reinstall at this point, please do not waste your time doing so.

It looks like your graphics are on a low setting, this may have changed after the update and especially if you tried a new clean folder as game will have reset to default settings. Can you please post a screenshot of your in-game graphics options. Knowing which Mac you have will help too. Click on the Apple in the top left corner then About This Mac and copy everything from there into a post here, but not the serial number.

Here is everything you asked for. I’ve tried messing with the graphics settings a lot and hasn’t changed anything. 

Thank you sm! 

aidanspiker​ 

Thanks. Your MacBook Air, lovely as it is, is not very powerful which is why the default settings are low. The higher the settings the more the machine has to work to provide crisper graphics. Nevertheless, please change these settings and see what happens:

Display type - change to windowed mode. You can grab the game window and resize it as you would any other app or Finder window
Vertical Sync - enable
Edge Smoothing - on
View Distance - high
Lighting - high
Visual Effects - high
Laptop mode - scroll down a bit further in those graphics options, it's underneath Post Processing Effects, and make sure it's unchecked

After changing the settings save them then quit and relaunch the game.

Your game may be a bit laggy and slow after making these changes but this is just for troubleshooting.

You could also reset the NVRAM on your Mac. I'm not sure this will really help but I would try it and it won't hurt to do so - https://support.apple.com/en-gu/102539  You have an Intel Mac.

Is there any reason you are still running macOS Big Sur? You should consider updating for security and improved performance reasons.

I changed my setting and am trying to restart my game and it won’t load in. I don’t think i’ve ever played on that high of graphic setting bc ive never really messed with them.  I reset my NVRAM. Also i’m not sure what Big Sure is or how to fix it.  

aidanspiker​ 

Ok. Close the game, rename the Sims 4 folder (just add 1 or something to it), launch the game to the main menu, change those graphics settings I suggested then save then quit. Change to medium instead of high if you like.

Big Sur is the operating system you're running. It's in the screenshot you provided of your Mac specs. You can download and install the current version, Sequoia, through System Settings. Leave that for now though.