I NEED HELP PLEASE! "Unable to Start, Game has run out of Memory"

Here is a portion of the crash report, I play on a MAC, I'll add some info at the end. I reached out to customer service and they pointed me here. The game has full access to my disk, I have tried every which way to repair it. Cleared cache, deleted EA and sims, installed and uninstalled, removed it from ssd and moved to computer, checked RAM spacing, bottom line I have space and I cant figure out what's wrong.

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Translated Report (Full Report Below)
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Process:               The Sims 4 [28369]
Path:                  /Volumes/*/The Sims 4.app/Contents/MacOS/The Sims 4
Identifier:            com.ea.mac.thesims4
Version:               1.0 (1)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2025-04-13 17:36:29.5114 -0400
OS Version:            macOS 12.6 (21G115)
Report Version:        12
Anonymous UUID:        139EDCFE-A250-6A11-2EA5-38E365F94AD3

Sleep/Wake UUID:       7001A27F-EC4B-4C22-A185-44A1C3EA6CD5

Time Awake Since Boot: 12000 seconds
Time Since Wake:       915 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x00000

Model: MacBookAir10,1, BootROM 7459.141.1, proc 8:4:4 processors, 8 GB, SMC 
Graphics: Apple M1, Apple M1, Built-In
Display: Color LCD, 2560 x 1600 Retina, Main, MirrorOff, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: Mar 23 2022 19:57:59 version 18.60.27.0.7.8.129 FWID 01-570be953
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: SSK SSD
USB Device: USB2.0 Hub
USB Device: USB Type-C Digital AV Adapter
USB Device: 2.4G Wireless Mouse
USB Device: USB31Bus
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

Can anyone help?

Hello All,

Frustration is not even the right word. I have done everything the internet suggested for my MAC and nothing is working. I have attached all the photos of the error I get. Could something please help! I chatted with EA and they could not help. My game is running on an SSD. It was working fine. Here are something I tried.

1. Cleared cache
2. Uninstalled the game
3. uninstalled EA
4. tried a new account
5. deleted activities to free up RAM space        Please Help! I invested so much into this game.  Please check out the attachments for more information.

siimingwithlee08​ 

siimingwithlee08 wrote:

My game is running on an SSD

Your game installation is installed on an external SSD?

Or you have created, or attempted to create, a symlink to store the EA/TS4 folder on an external SSD?

Or you're saying your Mac has an SSD as internal storage (all ARM Macs and Intel Macs produced in the last 10 years or so have SSD/Flash storage)?

How much storage is available on your internal drive? About This Mac > More Info > Storage

Launch Activity Monitor (Applications > Utilities) make sure the memory tab is selected with Memory showing from highest to lowest order, then launch the game in windowed mode so you can see the Activity Monitor window in the background. When you get the error message click on the Activity Monitor window and look for The Sims 4, it will be at the top of the Process Name list. How much memory is it using? At the bottom of the Activity Monitor window is a little table, how much Memory is used?

I attached it below. I have 81 GB available on mac. I believe i did the Link. I just use the EA app and made the download on my ssd. I've tried removing, simply downloading it on my computer. nothing works

siimingwithlee08​ 

Either you created a symlink or not, did you? This is absolutely nothing to do with the game installation through EA App.

Thanks for the screenshot, really helpful 🙂 It does look like you're low on available RAM. Close all your running apps such as Google Chrome, all apps you have open, and see if it still happens. If it does, please post another screenshot showing the memory usage.