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MartinabEa's avatar
MartinabEa
Rising Novice
6 days ago

Infinite loading after cas

Hi, I installed the game last week on a mac (M4) but whenever i try to start a sim (new game) the game let me complete the cas but then it goes into infinite loading. I don’t have any cc or mods.

What I’ve already tried:                                   uninstalling the game (3 times), adding my video card ( at the beginning it wasn’t recognized but now on the config.log, graphic it says found 1 supported 1), Play offline, update my mac to macOs Tahoe 26.4,  Lower the graphic quality in the settings,  Delete the saves and cache, Repair the game

crashing

7 Replies

  • 789yeezy1234's avatar
    789yeezy1234
    Newcomer
    22 hours ago

    I have tried every trouble shoot possible and I still cannot get the sims to load past the infinite loading screen- can some please please please any other fixes. I do not have any cc installed 

  • 789yeezy1234's avatar
    789yeezy1234
    Newcomer
    22 hours ago

    I am having the same issue, it been over 2 weeks and I still cannot find a solution. 

  • Toadeatsloads's avatar
    Toadeatsloads
    Seasoned Newcomer
    1 day ago

    This was happening to me on a Mac Air too, whenever this happens I just force quit the Sims 4 on my laptop and then re-open it and it works every time for me

  • 4l3xxxx000's avatar
    4l3xxxx000
    Newcomer
    1 day ago

    me too ugh i’ve tried literally everything i even bought more icloud storage but it’s still not working

  • MartinabEa's avatar
    MartinabEa
    Rising Novice
    2 days ago

    Hi, thank you! I tried to follow the instructions but it still gives me the same problem (infinite loading without any error). I don’t know what’s wrong with my game 😭

     

  • MartinabEa's avatar
    MartinabEa
    Rising Novice
    6 days ago

    Hi, i have the same problem but with a M4 MacBook Air.  every time I try to create a sim in cas when I save it goes into infinite loading. I have update macOS, tried to uninstall the game and app, deleted the sims folder, updated the card video (before it said not recognised while following your instructions now it says found 1 supported 1 in config.log), repaired the game via ea app, deleted both the game and the ea app cache, disabled iCloud sync. I don't have any cc/mods

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