My already owned and installed game packs not working.

I'm having the same issues as you, and the help-chat isn't any help what so ever... :( do you us a mac or windows pc? if you use mac I wonder if we can still use origin, i never once had an issue with origin!

20d4j6mu5ja1  In the EA App, under Sims 4 > Manage > Manage add-ons, do your packs show as owned, and if so, do they show as installed?  That's a known issue, I mean packs listed as installed but not loading in-game, and it has a known cause and fix:

https://answers.ea.com/t5/Technical-Issues-Mac/Sims-4-packs-aren-t-loading-in-game/m-p/13790553#M1848

If the packs don't show as owned, is it possible you've signed into the wrong account?  This is very common these days, even among people who are sure they're in the right account, so please double-check any other email addresses you have access to.

i also use mac! i can maybe try that today but i think im going to be forced to uninstall the game and reinstall everything.

no, its says they are all downloaded and im in my correct EA email. i have already tried everything the EA site itself had to offer to and nothing worked.

20d4j6mu5ja1  If you need further help, please run the Terminal command listed in the accepted solution of the thread I linked, for at least two of your packs that aren't loading, and post the results.  This is fixable as long as we know whether the data is and where it's supposed to be.