My sims 4 game takes forever to load

@oreosimmer01    Hello!  That is terrible!  The game should only take a few seconds to load, not hours. :-(  Please post a DxDiag per these instructions.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

I'm not an expert at diagnosing system issues but this will assist other AHQ helpers to know if there are any requirements that your system may be lacking.

In the meantime, I want to clarify these are the steps you've taken so far and if you haven't followed these steps, please try them now.

- While the game is not running, move your mods folder to the desktop or another location and delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder.  Then repair the game and, after the repair has run for all packs, open the game to see if you're still experiencing the lag.

- If the lag persists, close the game and move the entire The Sims 4 folder from the Documents / Electronic Arts folder to your desktop or another location, then open the game which will generate a brand new, clean TS4 folder.

- If the lag persists then uninstall the game, uninstall Origin, reinstall Origin, and reinstall TS4.  Before adding anything, open the game.

If you're still experiencing that terrible lag, then there may be a system issue and the DxDiag will be really important for diagnosing the issue.

Edit: While attempting these steps and if your game takes more than a few minutes to load, you may wish to use Task Manager to kill the game so you're not waiting for hours before moving to the next step.  If you don't know how to do this, just press Ctrl+Alt+Del and click Task Manager.  Then, click TS4 in the menu and then click the End Task button.

I don’t think I can run a dxdiag because I’m on an iMac.

@oreosimmer01    Okay.  I'm not a Mac user so we may need to call for more help.  Try the steps here to provide your System Profile.

https://support.apple.com/guide/system-information/system-information-user-guide-syspr35536/mac

 Model Name: iMac

  Model Identifier: iMac21,1

  Model Number: MGPM3LL/A

  Chip: Apple M1

  Total Number of Cores: 8 (4 performance and 4 efficiency)

  Memory: 8 GB

  System Firmware Version: 8419.41.10

  OS Loader Version: 8419.41.10

  Serial Number (system): H4TG114LQ6W9

  Hardware UUID: 3458BFC4-5A60-5E67-AE9B-41D6D7CBAFD7

  Provisioning UDID: 00008103-001E08860AF1001E

  Activation Lock Status: Enabled

@oreosimmer01   Thank you for that information but I've been told that what's needed is for you to click on the Apple in the menu bar then About This Mac.  Please provide that information here.

Apologies for not asking for the right thing.  As I said, I'm not a Mac user.   However, your post has been moved to the Mac forum and someone will be able to help you here.  I do hope you are able to resolve the issue soon!

I screenshot the information.

@oreosimmer01 

Your Mac should be able to run the game no problem. How much storage space is available? Click on More Info then scroll down to the bottom and it will show you how much disk space you have left.

You should also try a completely new game folder, not just move out Mods. Follow these steps to launch a new clean game and try to narrow down the issue - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

I am running the game on a 2TB external drive and it has 1.8TB left. I tried starting with a clean folder and still nothing. 😞 

I also tried repairing and uninstalling and reinstalling both origin and the sims 4 and I even tried logging out of origin and it didn’t work.

@oreosimmer01 

Ok. What is the drive you're using? Is it an HDD or SSD? What is the connection? Do you have to use an adapter? I still need to know how much space you have left on the internal storage as this can affect RAM.