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Re: Can't Move My Game or Change Game Location to an External Hard Drive with Origin

Hey there, 

Back again. For some reason, my external hard drive wasn't mounting on my Mac so I had to erase it. I am now trying to redownload The Sims 4 onto the external hard drive again via Origin, and I am getting this error message when I try to force the location to /Volumes/ExternalHardDrive: "Origin is unable to install games in your chosen folder because the destination drive is not mounted. Please choose another folder."

The hard drive icon shows up on my desktop and when I check Disk Utilities I can unmount the hard drive, so it' seems to be mounted. Origin also has full disk access. 

I have tried redownloading Origin and restarting the computer. Any thoughts? Please let me know. Your help is greatly appreciated.

7 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @twinbri 

    Try this:

    1. In Origin > Installs & Saves > Game Library Location click on Change Folder 
    2. In the left side click on Computer then double click on the '/' that appears next to a picture of your hard drive in the right side. You should see four folders in the right now - Applications, Library, System, Users.
    3. In the field at the bottom, where it says Directory, type in /Volumes/[the name of your external] then hit Enter. For example, my external is called Backup and shows Backup when plugged in in Finder, so the file path is /Volumes/Backup.
    4. The window will disappear and reappear again but you may not see your external. That's ok, quit Origin then reopen it. You should get a Gatekeeper message popping up asking for Origin to have permission to access files on a removable volume. Just click Ok.
    5. Now repeat steps 1 to 3 and you should see the contents of your external in the window.
  • twinbri's avatar
    twinbri
    5 years ago

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @twinbri

    Hmm, not sure what the issue is. You could try reformatting the drive again? Name it differently though.
  • twinbri's avatar
    twinbri
    5 years ago

    @Bluebellflora  That worked, thanks!

    If anyone is looking for some sort of answer:

    On my Mac, I went into Applications > Utilities > Disk Utility selected my hard drive under External and clicked erase at the top (will erase your hard drive completely). Then I picked MS-DOS (FAT32) as the format and picked a new name for the hard drive. After, I went into Origin > Preferences  > Installs & Saves  > Change folder and manually wrote /Volumes/ExternalHardDriveName as the Directory. 

  • madame64's avatar
    madame64
    3 years ago

    OMG ! After nothing has ever worked for me, I can now see my hard drive ^^ What should I do next ? 

    I know this message comes a bit late, but thank you for your help 🙂

    Edit: Now my games are being saved on / Volumes/(Name of hard drive). Can I now back up my saves, tray, mods etc... and uninstall/install my game without difficulty ? 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    3 years ago
    @madame64

    Can you explain further, I'm not understanding your setup and what you want to achieve.

    Have you crested the symlink to store your Electronic Arts of Sims 4 folder on an external drive?

    Is your game installed on the external drive?

    These are two very different things 🙂

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