Forum Discussion
12 Replies
- @Sarahtd9
What have you tried to fix it?
Where is your game installed to?
Have you created a symlink to store your Sims 4 folder externally? I tried moving the folder to the desktop so it creates a new folder and that didn't work (no new folder was created). I tried making a new profile on my computer to play from but that is not working because I can't connect it to the wifi (needs to run a program to connect to the wifi at my college and that program keeps crashing). I updated everything and reset the game. I deleted the user data lock file too.
I am playing it on Mac Big Sur.
What is a symlink?
- @Sarahtd9
Which folder did you move to the desktop? When troubleshooting please be really specific so we have all the info to hand 🙂
Where is your game installed to?
It doesn't sound like you have created a symlink to store your Sims 4 folder externally so don't worry about that. I moved the Sims4 folder to my desktop, not the EA one.
I'm not sure what you mean by where I have it installed to... but my best guess is Origin?
- @Sarahtd9
Ok. And did you relaunch the game after moving the folder and that's when the error came up again? If that is the case please try this super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815
In Origin > Preferences > Installs & Saves what is the install location of your games library? Origin is a client, not an installation location. It says that the install locations of the games library is in applications.
I tried the repair that you linked, and it still says that the game is unable to start.
When I open the applications tab in Finder, Sims4 isn't listed and I have to search for it. Could that be an issue?
- @Sarahtd9
You have two Applications folders, one in Macintosh HD and one in Users > [your user account] > Applications. Find the game and try the super repair I linked to. Just did that. It still says that it is already running.
- @Sarahtd9
Ok. Set up a new user account on your Mac and see if you can launch the game in that account - https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac - @Bluebellflora I was able to launch the game in a new profile. what comes next?
- @Sarahtd9
Play in that account. Evidently something running in your normal user account is causing the issue. I’m having this same issue (sims 4 is already running). I’ve tried moving the folders to my desktop, but my EA folder is saved to an external hard drive.
I think I remember setting up a sym link.
How can I fix my game?