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lilabilly's avatar
lilabilly
1 year ago

Sims 4 gameplay wont load

I recently bought a new 2022 macbook air, and having had sims work perfectly on my previous laptop, downloaded and started playing. No matter what i try my game never loads once i enter gameplay mode.

I can easily access CAS, but if i try to build or play it starts to load in, but wont let me move or press anything. It stays in the paused zoom mode that happens when you load a save.

I've uninstalled it and reinstalled it, and I've repaired it on the ea app, just wondering if anyone has any ideas of whats happening and what to do about it.

mac

15 Replies

  • lilabilly's avatar
    lilabilly
    1 year ago
    @Bluebellflora

    sorry for the delay, I have tried this a couple times and it still isn't loading properly - i can send you a video if that'll help?
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago
    @lilabilly

    I don't need to see a video. When you say you tried the clean folder a couple of times, did you move any of your saves, mods or any other files from the original folder into the new one? When you first renamed/moved the Sims 4 folder how far into the loading process did the game get?

    Are you using an external display?
  • lilabilly's avatar
    lilabilly
    1 year ago
    @Bluebellflora

    I moved the sims 4 folder to my desktop, and let ea create a new folder as i opened the game. It was the same point where as soon as i load into the world the screen stops moving, although sound continues to play as if the game were still going, and i didnt get to adding in any saves or mods.

    As far as external displays im just using my laptop.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago
    @lilabilly

    Hmm. Are you running any antivirus or any monitoring type of software?

    Could you set up a new user account on your Mac and see if the game loads properly in that account. You shouldn't have to install EA App and the game because the default install location is the system Applications folder which makes the apps available to all users.
  • lilabilly's avatar
    lilabilly
    1 year ago

    @Bluebellflora 

    As far as I'm aware I'm not but i can have deeper look.

    I tried the new account and it stopped at the same point again. It was with the same icloud account but I shouldn't think that had anything to do with it.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    1 year ago
    @lilabilly

    It may have had everything to do with it as iCloud interferes with the Documents folder if enabled. Trash that user account and set up another one but don't sign into iCloud during the setup process. You may have the same end result but we can discount iCloud as an issue.
  • lilabilly's avatar
    lilabilly
    1 year ago
    @Bluebellflora

    Just redid it and the same thing happened. The lots around weren't blacked out, but it still froze the screen before anything could move.

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