I downloaded the Sims 4 from Origin, have it installed, but every time I try to launch the game it crashes. I've restarted Origin, my computer, etc etc and nothing works. Does anyone know how to fix the issue?

Please make sure all available OS updates are installed and retry.

its 100% up to date, and i've used disk utilities to clear up my computer, reinstalled origin/sims 4 multiple times.

I have 10.9.5 and am having the same issue. It cashes every single time! I have played once for 4 hours. After trying to play again it keeps crashing. It's getting really annoying. And I am disappointed as I've been looking forward to this for a long time. Please help us.

What version of the Mac OS are you running? Please note that you need at least Lion (10.7) at minimum to run the game. It is best to run the game on Maverick (10.9) or Yosemite (10.10).

Hi @pipipipi900, Have you played the game before with no issues?

Sims 4 Mac Won't Start | EA Forums

55 Replies

EA_Barry
Community Manager
11 years ago
Please make sure all available OS updates are installed and retry.
Anonymous
11 years ago
its 100% up to date, and i've used disk utilities to clear up my computer, reinstalled origin/sims 4 multiple times.
Tremayne4260
Hero
11 years ago
What version of the Mac OS are you running? Please note that you need at least Lion (10.7) at minimum to run the game. It is best to run the game on Maverick (10.9) or Yosemite (10.10).
Anonymous
11 years ago
I have 10.9.5 and am having the same issue. It cashes every single time! I have played once for 4 hours. After trying to play again it keeps crashing. It's getting really annoying. And I am disappointed as I've been looking forward to this for a long time. Please help us.
Anonymous
11 years ago
Here is another link with someone who has the same problem as us. I tried it and it really worked I can finaly play ^_^

http://answers.ea.com/t5/The-Sims-4/Sims-4-Mac-keeps-crashing-on-initial-loading-screen-with-update/td-p/4355729
Anonymous
10 years ago
I tried this, and I am still having the same issues, everything is entirely up-to-date AND I repaired the game.
fons_garmo
Hero (Retired)
10 years ago
Hi @pipipipi900,

Have you played the game before with no issues?
Anonymous
10 years ago
OMG I have also played for exactly 4 hours and I'm having the same exact problem!

I REALLY HOPE I CAN FIX IT CONSIDERING I DOWNLOADED IT YESTERDAY!!!! ☹️

@mszooloo149er wrote:
I have 10.9.5 and am having the same issue. It cashes every single time! I have played once for 4 hours. After trying to play again it keeps crashing. It's getting really annoying. And I am disappointed as I've been looking forward to this for a long time. Please help us.
Bluebellflora
Hero+
10 years ago
@j0rjor

Please can you provide more information about your Mac and game. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Anonymous
8 years ago
I am having the same issue on a Macbook with 10.7.5 with 4gb of memory. I reformatted the computer and installed a fresh copy of lion in fear that maybe something else was causing the issue. No luck, It crashes instantly after I launch it. My daughter has been bugging me for days to get it fixed. I have uninstalled and reinstalled origin at least 5 times.
Please help