I don’t know what to do my sims 4 takes an hr to load and then and hr on the sims 4 screen and then an hour on the loading screen and I’ve done everything I’ve redownloaded all my mods I’ve turned off show mods at start up I’ve repaired I’ve uninstalled and reinstalled the game I’ve updated my Mac and I don’t know what the problem is and it’s not the mods cause the games boots and 3 days ago it was booting up immediately and then it started booting at 3 hrs again HELP PLEASE

@Bluebellflora Last login: Tue Nov 14 17:46:28 on consolelindseysworld@Lindseys-MacBook-Air ~ % find / -type d -name "*The Sims 4*" 2>/dev/null/Library/Application Support/Origin/LocalContent/The Sims 4/System/Volumes/Data/Library/Application Support/Origin/LocalContent/The Sims 4/System/Volumes/Data/Users/lindseysworld/Desktop/EA Back Up/Electronic Arts/The Sims 4/System/Volumes/Data/Users/lindseysworld/Desktop/Electronic Arts/The Sims 4/System/Volumes/Data/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Desktop/Electronic Arts 1st Back-Up/The Sims 4/System/Volumes/Data/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/System/Volumes/Data/Users/lindseysworld/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4/System/Volumes/Data/Users/lindseysworld/Applications/The Sims 4 Packs/System/Volumes/Data/Users/lindseysworld/Applications/The Sims 4.app/System/Volumes/Data/Users/lindseysworld/Documents/Electronic Arts/The Sims 4/Users/lindseysworld/Desktop/EA Back Up/Electronic Arts/The Sims 4/Users/lindseysworld/Desktop/Electronic Arts/The Sims 4/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Desktop/Electronic Arts 1st Back-Up/The Sims 4/Users/lindseysworld/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Users/lindseysworld/iCloud Drive (Archive)/Documents/Electronic Arts/The Sims 4/Users/lindseysworld/Applications/The Sims 4 Packs/Users/lindseysworld/Applications/The Sims 4.app/Users/lindseysworld/Documents/Electronic Arts/The Sims 4lindseysworld@Lindseys-MacBook-Air ~ %

@Bluebellflora Sorry for the late response, work has had me busy. But I completely removed the EA from my documents folder to my desktop. I have even tried renaming the file "Electronic Arts Old" to reset the game. In the past, this has worked but now it's not. I have attached another screenshot to show you the location of my folder. I've tried doing all the steps again as far as clearing the cache, resetting Origin, restarting my computer, etc., but it is still not loading. However, you made a great point to try setting up a new user account on my Mac and seeing if I can play. So I will try and let you know. My only concern is losing my game progress. Do you know of any way for me to get my saves back if this does work?

@Bluebellflora OMG YOUR SUGGESTION WORKED!!!!!!! Thank you, thank you, thank youuuuu!!!! And what I meant by clearing my cache is that when I was trying to troubleshoot by myself, I seen a video that said to try clearing the cache on my Macintosh HD drive. So I would click Go > Computer > Macintosh HD > Library > Caches , then clear the cache on my computer. Also, to get back my saves, I am a little confused. Were those the steps to get back my content? Or were those different options on how to get my saves back? Am I able to just go back to my main account, open Finder > iCloud Drive, then drag the EA folder in the drive?

@soa028k2a861 Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 How big is your Mods folder? If you move out or rename the Mods folder so it doesn't load, trash the localthumbcache.package, then load the game, how long does it take to load?

I am literally experiencing the same thing. Have you tried resetting Origin using the Reset Tool? This has helped me before in the past, but it isn't helping me anymore. But it might help you with your situation. A chat agent assisted me with it yesterday, so I attached the steps for you in the link. Let me know if it helps or not. I sent them an email today and waiting to hear back. I think our Origin accounts are messing up due to them switching platforms, personally. But the agents won't confirm or deny that theory.

SIMS 4 takes forever to launch | EA Forums

31 Replies

Bluebellflora
Hero+
2 years ago
@soa028k2a861

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

How big is your Mods folder?

If you move out or rename the Mods folder so it doesn't load, trash the localthumbcache.package, then load the game, how long does it take to load?
amindlessgurl
Seasoned Novice
2 years ago
I am literally experiencing the same thing. Have you tried resetting Origin using the Reset Tool? This has helped me before in the past, but it isn't helping me anymore. But it might help you with your situation. A chat agent assisted me with it yesterday, so I attached the steps for you in the link. Let me know if it helps or not. I sent them an email today and waiting to hear back. I think our Origin accounts are messing up due to them switching platforms, personally. But the agents won't confirm or deny that theory.
Bluebellflora
Hero+
2 years ago
@amindlessgurl

What happened when you tried the steps I suggest in my post above yours?
amindlessgurl
Seasoned Novice
2 years ago
I just tried your suggestion and it's still stuck on loading screen during initial startup.
Bluebellflora
Hero+
2 years ago
@amindlessgurl

Move the whole Sims 4 folder to the desktop then try launching again.
amindlessgurl
Seasoned Novice
2 years ago
Still not loading. Should I do these steps, restart my mac, then try launching again?
Bluebellflora
Hero+
2 years ago
@amindlessgurl

Which Mac do you have? Model and OS.

You have moved the Sims 4 folder from Documents > Electronic Arts so the game creates a new one when you launch it? The whole folder?
amindlessgurl
Seasoned Novice
2 years ago
I have a Macbook Air 13, iOS Sonoma Version 14.1.1.
And yes I completely moved the entire EA folder to my desktop, as if I was resetting my game.
Bluebellflora
Hero+
2 years ago
@amindlessgurl

Can you post the specific model MacBook Air please, from About This Mac. You may not think it important but knowing the exact model can be very helpful.

Where is your game installed? On your internal drive or on an external drive?

Have you disabled Origin in-game?

How much space is left on your internal drive?
amindlessgurl
Seasoned Novice
2 years ago
@Bluebellflora
My apologies, I thought I did. I have attached a photo of the information you requested.
I'm a little tech savvy, but not a lot so I think I attached that info in these photos.If not, can you show me how to find the internal and external drives?
I have disabled the Origin in-game as previously suggested as well.

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SIMS 4 takes forever to launch

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