Forum Discussion

2 years ago

sims wasn't loading and tried fixing it now everything is gone

Hi so i play sims 4 on my Macbook air. Had a problem yesterday where i saved my game and tried starting it (closed it to update it). After i opened it when i chose load game, the household that i last played on, it would just load for a second and then crash. I tried in the origin app to repair the game and start it again but it didn't work. I tried starting the game from my desk and that didnt work so what i ended up doing was following the sims 4 EA help on how to restore a previous saved game. After i did that and loaded the household save everything was gone, all my custom houses and buildings in the worlds i have. I panicked and put the chosen save file back into the electronic arts saves file and loaded it again and now its back to default. Im legit panicking that everything's gone and i don't know what to do to fix and get back everything. By the way i have no mods or CC installed.

mac

29 Replies

Bluebellflora
Hero+
2 years ago
@neffi06

What exactly did you do to restore a save? Do you have a link to the instructions you followed?

What do you mean by everything is back to default?
neffi06
2 years ago
hi, so i used this, https://help.ea.com/en/help/the-sims/the-sims-4/how-to-restore-a-previous-saved-game-in-the-sims-4/ After that i opened the game and it was basically back to the first save, instead of being a load section and a resume game it was just a new game button. Also everything from my gallery is gone
Bluebellflora
Hero+
2 years ago
@neffi06

If you didn't get the option to load a game at the main menu the save file you attempted to restore is either not in the right location or is now mis-named so the game cannot load it. Could you please post a screenshot showing the save in Finder and make sure you have show file path enabled in Finder (View > Show Path Bar).
neffi06
2 years ago
Im not super tech savvy so i don't exactly understand, when i go via the finder documents > electronic arts > saves nothing comes up as you see in the first picture. If i go via the electronic arts folder on my desk top it shows all of them as seen in the second picture
Bluebellflora
Hero+
2 years ago
@neffi06

It really would help if you enabled the path bar at the bottom of the Finder window and showed it in the screenshot but I'll take your word that the screenshots are the location you say they are.

The game will not load saves from a folder on your desktop, it only loads user data located in Documents > Electronic Arts > The Sims 4. Move the saves into that saves folder and they should load.
neffi06
2 years ago
@Bluebellflora How do i enable the path bar?
Bluebellflora
Hero+
2 years ago
@neffi06

Open a Finder window then click on View > Show Path Bar. The bottom of all Finder windows will now show the location of the file/folder you select.

Apple have a lot of very helpful pages on their website, this will help https://support.apple.com/en-gb/guide/mac-help/mchlp1774/mac
neffi06
2 years ago
@Bluebellfloraso when i go into the documents > electronic arts > saves via the finder nothing is in there its only in the one on my desktop, should i move them over?
neffi06
2 years ago
Heres another view if that helps
Bluebellflora
Hero+
2 years ago
@neffi06 wrote:

@Bluebellfloraso when i go into the documents > electronic arts > saves via the finder nothing is in there its only in the one on my desktop, should i move them over?

Yes! See my previous comment about where the game loads user data from.