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mollymuffin364's avatar
mollymuffin364
5 years ago
Solved

Sims4; Journey to Batuu- not showing in game play?

I just bought the new Sims 4 Star Wars: Journey to Batuu on my Mac desktop. 

Origin says i have purchased it and that its completely downloaded onto my server - but IT'S NOT showing up in game. Not on my Sims4 Main Menu (in the 'Your Collection' panel), and not in game. 

I have version 1.66.139.1620. I HAD to download Legacy Edition about a year or so ago.

I recently bought Realm of Magic, City living and Get Famous. All work perfectly fine.

My computer runs on macOS High Sierra version 10.13.6. And is the 2009 iMac.

Please help. 

I'd like to be able to use this expansion pack, and enjoy the rest of the game play

TIA x

mac
  • mollymuffin364's avatar
    mollymuffin364
    5 years ago

    Thanks for the help everyone!
    I got in contact with an EA team leader who gave me a refund for the pack, and explained the reasons to me a bit clearer. 

    Thanks again!

14 Replies

  • katfish32's avatar
    katfish32
    5 years ago

    I have this problem too, nothing from the game pack shows up when I start my game

  • katfish32's avatar
    katfish32
    5 years ago

    Well that sucks, I just tried everything to make it work including spending $100 on data to uninstall all my games and download them again for nothing. Not once has the EA representatives I have been going back and forth with mentioned anything about Legacy and its incompatibility with games released after 2019. Im so angry, I really thought this pack was going to reignite my love for SIms 4 (im hardcore Sims 3 fan) but they have completely lost me as a customer at this point! Thanks for the info though, they really should be more transparent about this cause alot of people have older computers. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @katfish32

    You spent $100 on data to uninstall the game? What do you mean? You uninstall by right clicking on the game in Origin and select Uninstall.
  • mollymuffin364's avatar
    mollymuffin364
    5 years ago

    Thanks for the link

    But according to it, i couldn't NOT have installed Legacy because my iMac is so old.

    Will everything still work if uninstall it?


    Saying that, when you mentioned above that you 'right click and select uninstall' were you referencing the whole of Sims4, or just the Legacy Edition pack?
    I tried to figure out how to uninstall the package, but there didn't seem to be a way to haha

    TIA x

  • katfish32's avatar
    katfish32
    5 years ago

    I had to uninstall all my games and then re download them all which was about 40 GB. Data is not cheap in Australia. Sorry if I confused you!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @mollymuffin364 

    Yes, thanks. Your Mac does not support Metal so you can only play the Legacy Edition which does not support Journey to Batuu. From the FAQ I linked above:

    Q. Do I need to download and install the Legacy Edition of The Sims 4?

    A. You must download and install the Sims 4 Legacy Edition if you are running a Mac that does not support Metal. The following Macs DO NOT support Metal:

    Q. Is Discover University/Tiny Living/Eco Lifestyle/Nifty Knitting/Journey to Batuu compatible with the Legacy Edition?

    A. No. Any Expansion, Game and Stuff Packs released since Legacy Edition was introduced in November 2019 are not available for users running Legacy Edition.

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