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AmandaFarhat's avatar
AmandaFarhat
Seasoned Newcomer
3 months ago

The sims 4 not updating at all

So, I've been trying to update my game ever since the new update came out, but it is stuck on preparing, calculating time, ever since then. I tried downloading the update the same day it came out as I always do and this has never happened before. I tried clearing the cache, uninstalling and reinstalling the ea app, I'm at the point where I'm considering uninstalling the game and reinstalling it, but will probably take hours to do so I don't really want do do it, also some thing very weird when it's in this state of eternal preparing the ea app just closes out of no where, like nothing happened, I don't get a pop up that the app crashed or anything it is just not open anymore.

By the way my game is on a external hard drive, but there's nothing I can do about it cause is the only way I can play, because my computer dose not have enough space to download the game and I still be able to use it for anything els. I don't know what to do any more.

crashing
downloads
ea app
external drive
  • kaniyah0709's avatar
    kaniyah0709
    Rising Newcomer
    3 months ago

    Have you found a solution? I’m currently having the same problem and I’ve done everythinggg

     

     

     

     

  • vanillabean3's avatar
    vanillabean3
    Seasoned Newcomer
    2 months ago

    I am having this exact same problem and my game is not on an external hard drive. When I clear the cache, I click for The Sims 4 to update again and the same infinite updating problem just happens all over again, and eventually the EA app crashes. I've also tried things like restarting the EA app and restarting my computer and none of this has helped. I'm literally unable to play my game.

  • vanillabean3's avatar
    vanillabean3
    Seasoned Newcomer
    2 months ago

    Hi everyone, I was able to find a fix for this (or at least it worked for me). I cleared the cache and reopened EA app, and if it still said "preparing, calculating time" in the bottom left, I cleared the cache again and reopened EA app again. I kept doing this over and over until eventually I opened EA app and there was nothing on the bottom left (the game said it needed to be updated, but it wasn't currently updating). Once this happens, DON'T click to update again.  Instead, click "The Sims 4", then "Manage" and then click "Repair" (the option to Repair will not show up if your game is currently updating). Once my game finished repairing, I didn't even have to update it anymore, I just clicked to play and the game opened normally. I hope this helps!

  • Shantee2014's avatar
    Shantee2014
    Newcomer
    3 months ago

    Hey I am having the same issue.  I have tried everything you suggested and ends up with the same result.

     

  • sydl1's avatar
    sydl1
    Newcomer
    3 months ago

    I'm having this same issues and have tried everything. I also don't want to delete my game. Is there a solution to this?

    • gasp28's avatar
      gasp28
      Seasoned Novice
      13 days ago

      don't delete it!!  I did and now I can't redownload it :/

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