Updated Sims 4 on MacBook and it erased everything

iamrycefn​ 

What is erased? All of your saves? Or all of your DLC? Or both?

Both

Came here to ask the same question :')

iamrycefn​ kalynwins​ 

Have you checked your iCloud Drive and storage for the Sims 4 user data? [READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues | EA Forums - 10979712 

Have you searched your Mac for your game installation and your Sims 4 user data folder? Terminal is the best way to do this:

1. Open Terminal (Applications > Utilities > Terminal)
2. Enter the following search command and hit Enter'Return: 

   find / -type d -name "*The Sims 4*" 2>/dev/null

   It will take a while to return the search results. Once it's finished the command prompt will reappear. Copy and paste all the search results in a post here please.

charm@unknownc613843401b7 ~ % ^[[200~find / -type d -name "*The Sims 4*" 2>/dev/null~

zsh: bad pattern: ^[[200~find

charm@unknownc613843401b7 ~ % 

Charmaine1501​ 

You haven't entered the command correctly. Copy and paste my command, don't add anything before it.

/Library/Application Support/Electronic Arts/EA app/InstallData/The Sims 4

/System/Volumes/Data/Library/Application Support/Electronic Arts/EA app/InstallData/The Sims 4

/System/Volumes/Data/Users/charm/OneDrive/Documents/Electronic Arts/The Sims 4

/System/Volumes/Data/Applications/EA Games/The Sims 4 Packs

/System/Volumes/Data/Applications/EA Games/The Sims 4.app

/Users/charm/OneDrive/Documents/Electronic Arts/The Sims 4

/Applications/EA Games/The Sims 4 Packs

/Applications/EA Games/The Sims 4.app

Charmaine1501​ 

Thanks. Your Electronic Arts > The Sims 4 folder is in OneDrive where the game will not load any of your user data from. It must be directly in the Documents folder for the game to be able to read it and load your data.

It helped me, thank you so much.