Please I need help. After the last update, the text in the game does not load, show me some code - 439AF8D9. We tried uninstalling and reinstalling the game, but unfortunately it's still the same. We tried removing the mods and the game won't even start. Don't know what to do with it? Thank you
has5eov3l75y Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you still can't play, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the camera (Insert Media) icon included with the other formatting buttons.
thank you, unfortunately, after moving the folder to the phone, the game cannot be started. I tried the second method, but I don't know what to do after moving DxDiag to the desktop.
repair - after moving to desktop
here
has5eov3l75y Please update the driver for your graphics chip, which is a few years old. Here's the newest driver from Intel:
You want the 7th-10th gen driver, dated September 3. Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
If that doesn't help, please disable your virtual display software, at least as a test. You should be able to shut it down in the Task Manager; please check the background processes list too.
unfortunately the first option doesn't work for me either and I don't know how to do the second one at all
has5eov3l75y What do you mean, it doesn't work for you? If you get an error message, please post a screenshot of it.
The virtual display software can be shut down in the Task Manager, as I mentioned.
I installed the graphics chip, but the game still has no text.
I couldn't find the virtual display software at all.
has5eov3l75y The virtual display software might be part of a larger software package. And that's not always easy to find, although this particular software is apparently made by Huawei, according to the dxdiag. So please try disabling Huawei apps first, and if it doesn't help, try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, really anything not from Microsoft or Intel. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If this doesn't help either, repeat the test, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
This is simply a test, not a fix, but whether it works or not, the result is helpful information.
unfortunately, none of it works, so the game probably won't work anymore, anyway, thank you for your willingness
