Game crashes when I want to play with a family or start a new one

I just updated my Sims 4, and also bought some new packs and when I wanted to test them and play a new and unfamiliar family appears on the main screen, so i wanted to create a new one but when I clicked on create a new family my game just crashed. So i thought okay lets try and see what this family is and when I clicked to play with this game a code 22 appeared on my screen and i was on season choose screen, i repaired the game twice, started my pc again, moved modes from the sims, did everything i could think of and everything i could find in this forum but i still can’t play….

Does anybody had this problem or maybe knows a solution to this?) Thank you in advance!