with this newest update, I seem to have lost all of my sims/lots/rooms I had in my Gallery Library from over the years I've been playing this game, since it released. I've reset my game, I've restated EA app, no mods, I even uninstalled and reinstalled(due to a different issue). I don't know what to do.
i have a similar, but different issue. my saves are all there but now my gallery of sims and lots from over the YEARS is completely empty. all of my work/progress and legacies gone.
TheWitch_Kris Do you mean your content is gone from the online Gallery? Or is it gone from your own in-game Library? And does it help to check the "include custom content" box? Some lots can be flagged as having cc even though they don't.
My whole library is gone. Even when I click the include CC box, it’s all gone. Only things still in my library are the base game lots that come in your library from MAXIS.
TheWitch_Kris If OneDrive has ever been running on this computer, whether you've used it or not, try looking on onedrive.com, both in My Files and the Recycle Bin. The file names would be seemingly-random strings of characters, but you'd recognize them by the fact that they were or had previously been in a Tray folder. If you find any there, restore them.
You can also search your computer for a Tray folder. You'll have one that's likely empty, but perhaps there's another one somewhere. Open a File Explorer window, click This PC in the left panel, and enter tray in the search field in the upper-right corner of the screen. It may take a while for the search to finish. Check each result for stray files.
If you do find Tray files and restoring them to Documents > Electronic Arts > The Sims 4 > Tray doesn't help, please post a screenshot showing the file names and sizes.
mine is too. so far this is my only issue after the update. all of my own content in my library (nothing uploaded publicly to gallery) and everything saved in my library from other users is all gone. no tray files found.
